Help & Support
Search to find answers to the most frequently asked questions we receive.
Answers will update below.
How to Watch Your Purchased Videos
I can’t place an order. Please help!
What payment options are available?
Can I order a replacement concho for my saddle?
Is there a list of Steve’s upcoming events?
How do I access digital video purchases?
My order arrived with missing or incorrect items.
How long will it be before I receive my order?
I can’t get Lakin Lite feed where I am. What should I do?
What size saddle should I buy?
Will your training work for donkeys?
Can Steve help me buy a mule?
Will Steve’s saddles work on a horse?
Can I use the come-a-long rope on a horse?
Are instructional videos available for download?
What carriers do you use for shipping?
Answers will update below. If you can’t find an answer to your question, send us a message.
