Help & Support

Search to find answers to the most frequently asked questions we receive.

Answers will update below.

Can I visit Steve’s ranch to make a purchase?

What payment options are available?

Can I order a replacement concho for my saddle?

Is there a list of Steve’s upcoming events?

How do I access digital video purchases?

My order arrived with missing or incorrect items.

How long will it be before I receive my order?

I can’t get Lakin Lite feed where I am. What should I do?

What size saddle should I buy?

Will your training work for donkeys?

Can Steve help me buy a mule?

Will Steve’s saddles work on a horse?

Can I use the come-a-long rope on a horse?

Are instructional videos available for download?

What carriers do you use for shipping?

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Answers will update below. If you can’t find an answer to your question, send us a message.